Customer Service Representative

Job Summary:

Are you a strong communicator who can balance confidence with compassion? Do you have sharp attention to detail and the ability to negotiate win-win solutions? If so, we want to meet you!

We're hiring motivated Customer Service & Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working collaboratively to resolve past-due balances - all while delivering an exceptional customer experience.

Start Date: July 6, 2026

Work Setting: Onsite at our Charlotte Call Center

Pay Rate: $21.00 per hour

What You'll Do:

• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

1+ year of customer service, collections, or call center experience

Strong attention to detail - you don't miss the small stuff

Confident negotiation skills with a solutions-focused mindset

Genuine empathy and professionalism in sensitive conversations

Ability to stay calm, positive, and goal-driven

Why Join Us?

• Competitive base pay + performance incentives
• Paid training and career growth opportunities
• Supportive leadership and team environment
• Stable opportunity with a respected financial services partner

If you're ready to make a difference while building a rewarding career in financial services, apply today!

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.