Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Data Entry, Detail Oriented, Document Management, Interpersonal Skills, Marketing, Multitasking, Operations, Organizational Skills, Problem Solving Skills, Record Keeping, Team Player
Charlotte, North Carolina
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention.
Introduction
We are seeking a customer-focused Customer Service Representative to provide professional support and help create positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and building strong communication skills.
Responsibilities
- Respond to customer inquiries and service requests in a professional manner.
- Provide accurate information regarding products, services, and company procedures.
- Assist with resolving routine customer concerns and escalating issues when appropriate.
- Maintain professional and positive customer interactions.
- Document customer communications and update records accurately.
- Support daily customer service operations and team objectives.
- Collaborate with team members to ensure customer satisfaction.
Qualifications
- Strong communication and interpersonal skills.
- Customer-focused with a positive and professional attitude.
- Excellent organizational and problem-solving abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills, including email, data entry, and document management.
- Reliable, detail-oriented, and team-oriented.
- Entry-level candidates welcome; training provided.