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Client Services Jobs in Charlotte, NC

Customer Service Representative

Handyman Connection of Matthews, NC

Charlotte, NC

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Call Volume, Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, General Handyperson, Maintenance Services, Multitasking, Organizational Skills, Problem Solving Skills, Remodeling, Sales, Team Player, Telephone Skills, Training/Teaching
LOCATION
Charlotte, NC
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development

About the Role


We’re hiring a Customer Service Representative to handle inbound calls, schedule jobs, and follow up with customers for our home repair and remodeling business.


This is a fast-paced, customer-facing role that combines service, coordination, and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.


What You’ll Do


  •  Answer inbound calls from customers requesting home repair services 
  •  Schedule on-site estimates and service appointments 
  •  Make outbound follow-up calls on quotes and open jobs 
  •  Communicate with customers and technicians to keep schedules on track 
  •  Enter and manage job details in our system 
  •  Greet customers in-office when needed 
What We’re Looking For


  •  Strong communication skills (phone + in-person) 
  •  Comfortable making outbound follow-up calls 
  •  Organized and able to manage multiple tasks at once 
  •  Basic computer skills (CRM/scheduling software experience is a plus) 
  •  Reliable, consistent, and customer-focused 
  • No experience necessary - we will train you and you will have your own coach
Compensation & Benefits


  •  $20–$23/hour based on experience 
  •  Quarterly performance bonus 
  •  Paid vacation (accrual begins after 90 days) 
  •  Additional paid time off 
  •  Training and ongoing support 
Work Environment


  •  Small team, fast-paced office 
  •  High call volume at times 
  •  Team-focused environment with clear expectations 
Who This Role Fits Best


This role is a good fit if you:


  •  Like talking to people and solving problems 
  •  Stay organized under pressure 
  •  Don’t mind making follow-up calls 
  •  Want a stable, long-term position with growth potential 
About Us


Handyman Connection of Matthews provides professional home repair and remodeling services. We work with skilled technicians and focus on delivering a strong customer experience from first call to job completion.


Apply today if you’re looking for a steady, team-oriented role where your communication and organization skills matter.


About the Company

H

Handyman Connection of Matthews, NC

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