Call Volume, Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, General Handyperson, Maintenance Services, Multitasking, Organizational Skills, Problem Solving Skills, Remodeling, Sales, Team Player, Telephone Skills, Training/Teaching
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
About the Role
We're hiring a Customer Service Representative to handle inbound calls, schedule jobs, and follow up with customers for our home repair and remodeling business.
This is a fast-paced, customer-facing role that combines service, coordination, and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.
What You'll Do
- Answer inbound calls from customers requesting home repair services
- Schedule on-site estimates and service appointments
- Make outbound follow-up calls on quotes and open jobs
- Communicate with customers and technicians to keep schedules on track
- Enter and manage job details in our system
- Greet customers in-office when needed
What We're Looking For
- Strong communication skills (phone + in-person)
- Comfortable making outbound follow-up calls
- Organized and able to manage multiple tasks at once
- Basic computer skills (CRM/scheduling software experience is a plus)
- Reliable, consistent, and customer-focused
- No experience necessary - we will train you and you will have your own coach
Compensation & Benefits
- $20–$23/hour based on experience
- Quarterly performance bonus
- Paid vacation (accrual begins after 90 days)
- Additional paid time off
- Training and ongoing support
Work Environment
- Small team, fast-paced office
- High call volume at times
- Team-focused environment with clear expectations
Who This Role Fits Best
This role is a good fit if you:
- Like talking to people and solving problems
- Stay organized under pressure
- Don't mind making follow-up calls
- Want a stable, long-term position with growth potential
About Us
Handyman Connection of Matthews provides professional home repair and remodeling services. We work with skilled technicians and focus on delivering a strong customer experience from first call to job completion.
Apply today if you're looking for a steady, team-oriented role where your communication and organization skills matter.
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Handyman Connection of Matthews, NC