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Skills
- Asset Managementunmatched
- Compensation and Benefitsunmatched
- Customer Support/Serviceunmatched
- Financial Servicesunmatched
- High School Diplomaunmatched
- Microsoft Officeunmatched
- Online Bankingunmatched
- Online Customer Supportunmatched
- Wealth Managementunmatched
Description
TTEC is hiring a Customer Service Representative – Financial Services based onsite in Charlotte, NC to deliver white-glove online banking customer support for a premier asset and wealth management client. Candidates must possess a high school diploma or equivalent, at least one year of customer service experience, and proficiency with the Microsoft Office Suite.
Compensation & Benefits
Base Compensation: $19.00 per hour plus performance bonus opportunities.
Health & Wellness: Comprehensive health coverage and wellness incentives.
Time Off & Career Development: Paid Time Off (PTO), tuition reimbursement, webcam-enabled coaching, and access to thousands of free skill-building courses.
Job Responsibilities
Key Responsibilities
Customer Support & Guidance: Provide phone-based customer support, assist users with website navigation, and guide clients through the online banking application process.
System Navigation & Documentation: Access and navigate multiple electronic systems concurrently while documenting steps accurately to resolve requests efficiently.
Performance Excellence & Continuous Improvement: Consistently meet performance metrics for call quality, productivity, and schedule adherence while participating in operational improvement initiatives.
Numbers & Facts
| Location | Charlotte, NC |
| Job Type | Full-time |
| Salary | $19 Per Hour |
| Additional Compensation | Bonus |
Qualifications
Job Requirements
Education & Experience: High school diploma or equivalent and at least 1 year of customer service experience.
Technical Skills: Computer experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Core Competencies: Ability to quickly recognize, apply, and explain detailed product and service knowledge to customers.
Benefits
Paid Time-Off, Performance Bonus, Tuition Reimbursement, Professional Development
About Company
ABOUT US
TTEC is a global consulting, technology, and managed services company that helps leading brands deliver smarter, more human customer experiences through data, AI, and technology. Recognized with a Great Place to Work® certification in the United States, TTEC offers an inclusive, growth-oriented culture where employees are supported through dynamic teamwork, global career development, and community-minded values.