We are looking for a Customer Service Representative located in Charlotte, NC, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do:
As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.
As a Customer Services Representative, you will be handling different responsibilities:
Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
Processing, monitoring, and following up on customer purchasing orders.
Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
Creation of invoices and corrections, if necessary, as well as returns of material.
Scheduling visits to the showroom, leading material views & reservation of specific material.
Solving customer issues from order to delivery and maintaining customer account receivables.
Providing customer support over the phone, face-to-face, and via email.
Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Other tasks upon request of the manager.
Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.
What you need to succeed:
EXPERIENCE:
Required:
3+ years of experience in Customer Service.
2+ years of experience with invoicing and order entry.
Desired:
Customer Service experience in construction, manufacturing, distribution or related industry experience
EDUCATION:
Required:
High School Diploma/GED
KNOWLEDGE:
Required: Computer literacy to a relatively high standard: Outlook, Excel, Word.
Desired:
Use of SAP, ERP or order system
SKILLS:
Required:
Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
Ability to multi-task and work in an extremely fast-paced environment.
Exceptional customer-facing and interpersonal skills, both written and verbal.
Numbers & Facts
Location
Charlotte, North Carolina
Salary
$22
Skills
Accounts Receivableunmatched
Administrative Skillsunmatched
Analysis Skillsunmatched
Billingunmatched
Computer Skillsunmatched
Constructionunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Distribution Servicesunmatched
ERP (Enterprise Resource Planning)unmatched
Equipment Maintenance/Repairunmatched
Exceeded Sales Goalunmatched
Interpersonal Skillsunmatched
Marketingunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Operations Managementunmatched
Order Deliveryunmatched
Order Processingunmatched
Order Suppliesunmatched
Presentation/Verbal Skillsunmatched
Product Pricingunmatched
Purchase Ordersunmatched
Resolve Customer Issuesunmatched
SAPunmatched
SAP ECC (fka SAP R/3 and SAP ERP)unmatched
Salesunmatched
Sales Managementunmatched
Sales Promotionsunmatched
Sales Supportunmatched
Salesforce.comunmatched
Telephone Product Supportunmatched
Writing Skillsunmatched
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