Customer Service Representative

Job Description:

Now hiring Customer Service Representative

Location: Charlotte, NC

Pay Rate: $18.00 per hour

Shift: Monday - Friday | 8:00 AM to 5:00 PM

Like Helping People? We've Got a Job for You.

Problem-solver, people-person, multitasker. If that's you, this Customer Service Representative job is your chance to put your skills to work.

Requirements:

• High school diploma or equivalent required
• 1-3 years of customer service, inside sales, order entry, or administrative support experience
• Experience in a B2B, manufacturing, distribution, or industrial environment preferred
• Strong data entry accuracy and attention to detail
• Comfortable learning technical product information and specifications
• Experience using ERP, CRM, or order management systems preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to manage competing priorities in a fast-paced environment
• Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required

Job Duties:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Process and enter customer orders accurately using ERP and CRM systems
• Assist customers with order status updates, product availability, and technical product questions
• Coordinate with internal departments to resolve order, inventory, and fulfillment issues
• Follow up with customers to ensure satisfaction and resolve outstanding concerns
• Maintain accurate customer records and documentation
• Learn and develop knowledge of valve and flow control products to better support customers
• Support internal operations by ensuring customer transactions are completed accurately and efficiently
• Contribute to team goals related to service, accuracy, and response times
• Perform additional customer service and administrative duties as assigned

Benefits:

• Good weekly pay you can count on
• Medical, dental, vision + life insurance
• Optional 401(k)-because your future matters
• Great people

"Staffmark is "Excelente " to work with." Staffmark Associate

Talk the talk. Land the job. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.