Description Fathom Realty is looking for a Customer Service Specialist to join our dedicated team in Cary. This full-time, remote position offers an excellent opportunity for entry-level candidates eager to kickstart their career in the real estate and mortgage industry.As a Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and guidance to ensure a smooth and satisfactory experience. You will play a crucial role in addressing client inquiries, resolving issues, and enhancing our overall service quality, all while contributing to our mission of delivering outstanding real estate solutions.We offer a competitive hourly salary , along with a supportive work environment that values professional growth and development.Responsibilities Assist clients with inquiries via phone, email, and chatProvide accurate information about services and proceduresResolve client issues promptly and effectivelyMaintain a positive and professional demeanor at all timesDocument client interactions and feedback in the systemCollaborate with team members to improve service qualityParticipate in training sessions to enhance product knowledgeSupport other departments as needed to ensure client satisfactionRequirements High school diploma or equivalentStrong communication and interpersonal skillsAbility to work independently in a remote environmentBasic knowledge of real estate or mortgage processes is a plusProficiency in using customer service software and toolsExcellent problem-solving skills and attention to detailAbility to handle multiple tasks and prioritize effectivelyA positive attitude and a passion for helping others#J-18808-Ljbffr