Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated and sales-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a fast-paced environment.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.

• Present products and services based on customer needs.

• Identify sales opportunities and recommend appropriate solutions.

• Follow up with prospective and existing customers to support sales growth.

• Build strong customer relationships and encourage repeat business.

• Support promotional and customer acquisition initiatives.

• Maintain accurate records of customer interactions and sales activities.

• Collaborate with team members to achieve sales and customer engagement goals.

• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Confident, outgoing, and customer-focused personality.

• Goal-oriented and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.