Customer Service Representative

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Onboarding Date: August 14, 2026

Training Start Date: August 17, 2026

Training Schedule: Mon-Friday, 8am-5pm.

Work Setting: Onsite at our Charlotte Call Center

Pay Rate: $21.00 per hour

What You'll Do:

• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

1+ year of customer service, collections, or call center experience

Strong attention to detail - you don't miss the small stuff

Confident negotiation skills with a solutions-focused mindset

Genuine empathy and professionalism in sensitive conversations

Ability to stay calm, positive, and goal-driven

Why Join Us?

• Competitive base pay + performance incentives
• Paid training and career growth opportunities
• Supportive leadership and team environment
• Stable opportunity with a respected financial services partner