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Customer Service Representative

Precision Office Solutions, LLC

Charlotte, NC

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JOB DETAILS
SKILLS
Administrative Skills, Change Requests/Orders, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Follow Through, Furniture, Leadership, Logistics, Microsoft Office, Multitasking, Operational Improvement, Operational Strategy, Operational Support, Organizational Skills, Presentation/Verbal Skills, Project Execution, Project/Program Coordination, Project/Program Management, Systems Maintenance, Team Building, Team Player, Travel Planning, Writing Skills
LOCATION
Charlotte, NC
POSTED
14 days ago
Benefits:
  • Bonus based on performance
  • Company car
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off

Precision Office Solutions 
200 Forsyth Hall Dr
Charlotte, NC 28273

About the Role
Precision Office Solutions is seeking a highly organized and detail-oriented Customer Service Representative (CSR) to support our Operations team. This role is ideal for someone with strong administrative and communication skills who thrives in a fast-paced environment and can effectively coordinate between customers, field teams, project managers, and operations staff.


Experience in the commercial furniture industry is highly preferred.


Key Responsibilities
  • Manage customer and dealer communications via email and phone
  • Provide project status updates and follow up on order statuses, scheduling changes, and requested delivery dates
  • Assist with scheduling coordination, hotel bookings, travel logistics, and per diem planning
  • Maintain and update CRM systems and project documentation accurately
  • Update project information and notes in IQ/operations systems
  • Track punch items, change orders, add orders, and pending action items
  • Coordinate communication between field teams, project managers, and operations
  • Support daily scheduling updates and operational reporting
  • Assist Operations with administrative tasks as project demands increase
Qualifications
  • 3–5 years of experience in office administration or customer service
  • Experience in the commercial furniture industry strongly preferred
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication skills
  • Ability to work independently and prioritize tasks effectively
  • Proficiency in Microsoft Office, Google Workspace, and CRM/project management systems
  • Detail-oriented with strong follow-through and accountability
Preferred Skills
  • Experience coordinating schedules and travel logistics
  • Ability to manage multiple projects simultaneously
  • Familiarity with operational workflows and project coordination
  • Comfortable working in a fast-paced, team-oriented environment
Why Join Us?
This role plays a critical part in improving operational efficiency, response times, organization, and scalability as our project volume continues to grow. You will have the opportunity to work closely with Operations leadership and contribute directly to successful project execution.


To apply, please submit your resume and contact information.

About the Company

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Precision Office Solutions, LLC

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