The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.
Duties and Responsibilities:
- Respond to customer inquiries in person, via phone and email.
- Resolve customer complaints in a professional manner.
- Process work orders and customer payments.
- Provide product and service information and guidance
- Document and update customer records based on interactions
- Follow up with customers to make sure their issues are resolved
- Identify and escalate complex issues when necessary, to the appropriate department
- Maintain a positive and empathetic attitude towards customers
- Stay updated on product knowledge and company policies
- High school diploma or general education degree (GED) desired.
- Minimum one (1) years of customer service experience or similar role.
- Proficient in computer operation
Knowledge, Skills and Abilities:
- Computer literacy and typing skills
- Attention to detail and accuracy
- Familiar with Microsoft Office and Microsoft Outlook.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and diffuse upset customers
- Ability to multi-task and manage time effectively
- Excellent communication and interpersonal skills
Physical/Mental Demands:
- Must be able to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance, and smell.
- Ability to regularly lift/move up to 15 pounds
- Office setting with extended periods of sitting and looking at a computer screen