The CSR handles customer relationship management, scheduling pickups/deliveries, and delivering exceptional customer service.
Responsibilities include reviewing invoices and BOLs for accuracy, maintaining current customer data, developing business strategies, resolving issues, performing administrative tasks, monitoring policy compliance, and communicating promptly with management.
They coordinate across departments, provide proactive updates on delays, ensure accurate load data entry, and record service data for reports.
Key skills encompass strong customer service, effective communication, decision-making, organization, and team leadership.
Requires a Bachelor's or equivalent experience, supervisory background, and preferably transportation/logistics experience.
Offers competitive pay ($40,019.20-$45,240) within a full range of $40,019.20-$62,192, plus comprehensive health benefits, generous PTO, and workplace perks, fostering a supportive, inclusive culture.