Customer Service Representative

KEY QUALIFICATIONS:

• Ability to multi-task/ change priorities in a very fast paced office environment
• Reliable
• Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)
• Detail oriented
• Great initiative
• Excellent follow-up
• Pro-active positive mindset team player but also works independently
• Quick learner
• Can troubleshoots issues
• Proficient in Microsoft Office, especially Excel

NOTES:

• Knowledge of Microsoft Dynamix AX 2012 OR D365
• Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation
• Cover front desk for breaks/ out of office
• Knowledge of the food manufacturing industry, order processing and sales organization experience
• BI-Lingual in Spanish helpful but not required

RESPONSIBILITIES:

   ORDER MANAGEMENT:

•  Troubleshoots issues
• Checks Promo Assist software for promotions to match dates/ items/ pricing
• Process other orders by fax, email or phone- follows through based on circumstances
• Assures weight requirement met- if not seeks upper management approval
• Works with Brokers to meet minimums, confirms any changes such as dates
• Checks inventory for fulfillment
• Alerts brokers of any shortage- finds solutions
• Cover colleague’s duties when out of office
• Fax or email order acknowledgements as needed

  DEDUCTION MANAGEMENT:

• Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software
• Create and edit promotions, make payments, follow up tasks
• Closes past promotion based on direction

    SALES SUPPORT:

• Interacts with Sales Team- call, email or in person, addresses inquiries and needs
• Brings issues to Sales attention
• Enters sample orders for sales reps- for pickup or delivery
• Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory
• Awareness of marketing promotions

      WAREHOUSE INTERACTION:

• Updates appointment log (Excel)– local deliveries
• Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps
• Requests possible additions with warehouse if late order
• Adjusts orders as requested- such as if over a truckload
• Creates credits as needed- provides to Warehouse for expected return or pick up

     REPORTS:

• Reviews shortage reports, conditionally contacts customer
• Runs certain reports daily from AX - such as shortage, open orders

      INVENTORY:

• Aware of Red Zone / Overstock, places orders to sell such items
• Alerts Production of large quantity orders

  CONSUMER:

• Responds to consumer inquiries from the ‘Contact Us’ on various websites
• Assist Marketing with Social Media consumer issues
• Answers phone- address issues with consumer, monitors voicemails
• Enter PNCRs (internal documenting system for consumer issues), send coupons and letters
• Responds to incident reports from customers, follows up to closure

Company Overview 

Kayem Foods is a family owned and operated craft meat business that has been making New England’s favorite franks, sausages, and prepared meats in Chelsea, Mass. since its founding by Kaz Monkiewicz back in 1909. Well over 100 years later, we are the largest meat processor in New England and still pushing our craft to the next level – tweaking recipes to have the perfect flavors and extending our expertise into delicious new areas and collaborations – such as Kayem’s Night Shift Brewing Small Batch Beer Brats. One thing will never change, it’s our “Old World” food philosophy: to only make food we would share with our own friends and family. We offer the opportunity for professional growth and to make a difference in a flexible and collaborative environment.

Kayem offers competitive wages and benefits to full time employees. Kayem benefits include:

• Healthcare Insurance, and Dental (pre-tax and effective first day of employment)
• Vision (pre-tax and effective the 1st day of the month after start of employment)
• Flexible Spending Account (FSA) Plan (Health Care Reimbursement and Dependent Care (effective 1st day of employment)
  Reimbursement)
• Life Insurance and Accidental Death and Dismemberment (effective 1st day of employment and no cost to employee)
• Safe Harbor 401(K) Retirement Plan (with employer matching contributions of up to 3% plus 50% of your contributions up to 5%)
• Vacation Pay, Paid Time Off (PTO) and Holidays
• Education Reimbursement (eligible after 6 months of continuous employment and up to $3,000 for career development)
• Opt-Out Medical Rebate, Doctor on Demand, and Wellness Initiatives for those who are eligible!

Pay Range

The base pay range for this role is $21.48 - 25.15 USD/Hourly 

The listed salary range represents Kayem Foods’ good faith estimate for this position and represents the minimum and maximum for new hire pay ranges.

Ranges are reviewed on a regular basis. An employee’s rate of pay within the range is determined by their qualifications, relevant experience, and demonstrated performance over time. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued wage growth. This position is eligible for our comprehensive benefits package and is eligible for an annual wage review.  Kayem Foods complies with all federal, state, and local minimum wage laws.