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Customer Service Jobs in Chesterfield, MO

Customer Service Representative

INNOVA

Chesterfield, MO(remote)

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JOB DETAILS
SALARY
$17.50–$18 Per Hour
SKILLS
Biotech and Pharmaceutical, Call Centers, Coaching, Communication Skills, Computer Skills, Continuous Improvement, Corporate Policies, Customer Relations, Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Establish Priorities, Healthcare Providers, Insurance, Life Insurance, Maintain Compliance, Medications, Multitasking, Needs Assessment, Operations, Performance Management, Prescription Drugs, Presentation/Verbal Skills, Pricing, Reconciliation, Service Delivery, Team Player, Time Management, Training/Teaching, Vision Plan
LOCATION
Chesterfield, MO
POSTED
Today
Job Title: REMOTE Customer Service Representative (Pharmaceutical Company)
Job Type: Full-Time
Location: REMOTE
Schedule: 40 hours per week (CST TIME) / day shift 930am - 6pm CST
Compensation: Up to $17.50-18 per hour

Have to take a typing test, 40 WPM Needed!!

Job Summary

We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind.

This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance.

Key Responsibilities

Patient Support & Communication

  • Manage inbound and outbound calls in a professional and timely manner

  • Provide clear, empathetic communication while following established guidelines

  • Educate patients on prescriptions, pricing, and the ordering process

  • Identify patient needs and provide accurate solutions or alternatives

  • Build strong, trust-based relationships through high-quality customer care
Order Processing & Documentation

  • Accurately process prescription orders

  • Maintain detailed documentation of patient interactions in the system

  • Ensure compliance with company policies and procedures

  • Research and resolve order discrepancies or account concerns
Performance & Team Collaboration

  • Meet individual and team qualitative and quantitative goals

  • Contribute to a collaborative, goal-oriented team environment

  • Participate in call quality reviews, coaching sessions, and feedback discussions

  • Support the mission of ensuring every patient receives the support they need
Continuous Improvement & Training

  • Attend training sessions to enhance product knowledge and service skills

  • Apply coaching and feedback to improve performance

  • Stay current on workflow updates, policy changes, and system enhancements
Qualifications

  • Previous customer service or call center experience preferred

  • Strong phone presence and active listening skills

  • Excellent verbal communication skills with a professional and empathetic tone

  • Ability to multitask, prioritize responsibilities, and manage time effectively

  • Customer-focused mindset with adaptability to different personalities

  • Comfortable working in a performance-driven environment

  • Basic computer proficiency and accurate data entry skills
Compensation & Benefits

  • Health, Dental, and Vision Insurance

  • 401(k) with company matching

  • Paid Time Off and Holidays

  • Flexible Spending Account (FSA)

  • Employer-Paid Life Insurance

  • Ongoing Training & Development Programs
Work Environment

  • Full-time position

  • In-office training required for a minimum of one month (if local)

  • Eligible for hybrid remote schedule after successful completion of training (typically 90 days)

If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today.

#KHOK

About the Company

I

INNOVA

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs 50,000+ professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1998
WEBSITE
https://www.innovasolutions.com/

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