Customer Service Representative

Customer Service Representative

Salary

$41,275.00 - $55,720.00 Annually

Location

Chesterfield, VA

Job Type

Full-Time

Job Number

27-00044

Department

Utilities

Opening Date

07/06/2026

Closing Date

7/12/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Minimum Qualifications

High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. Working knowledge of the principles and practices of customer service; of standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties

Functions include but are not limited to assisting customers in person, telephone and written correspondence with regard to new connections, disconnections, account information, and billing questions; determine fees required; support for online/IVR payments; investigate accounts and consumption histories; respond to inquiries regarding charges, credit histories. Perform other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Utilities

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

For information on county benefits, view Employee Benefits Summary.

01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of experience do you have using Microsoft Office software to include Word, Excel, Access and Outlook? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of experience do you have working in a multi-task oriented environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

04

How many years of customer service experience do you have in a call center environment, including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

Required Question

Employer Chesterfield County

Address Human Resources Department

9901 Lori Road / P.O. Box 40

Chesterfield, Virginia, 23832

Phone 804-748-1551 (Office)

Website http://www.chesterfield.gov