Call Centers, Communication Skills, Customer Support/Service, Customer/Client Research, Data Entry, Develop and Maintain Customers, International Business, Logistics, Microsoft Product Family, Order Processing, Prepare Correspondence, Problem Solving Skills, Product Management, Reporting Skills, Shipping/Receiving, Supply Chain, Track Customer Issues, Trucking, Warehouse Coordination, Warehousing
DHL Supply Chain is Hiring! New Location!
At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. Join us. Work with us. Grow with us.
Position: Customer Service Representative
Shift:1sft shift / Monday-Friday/ 6am to 2:30pm
Pay: $21.50 per hour
This is a warehouse customer service role, and not a call center. Ideal candidates should have previous experience in roles with:
- dispatch, trucking, load scheduling, or similar warehouse tasks.
- 1 year or more experience working with Microsoft Suites, strong communication skills
- 1 year or more warehouse coordinator/shipping for recieving clerk experience.
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30thday
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.