Job Description
Customer Service Representative
Setting/Hours: 100% In-Office | 8 - 5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Website Summary
Trak group is partnering with a growing client seeking a Customer Service Representative to provide accurate, timely, and professional support throughout the customer order process. This role is responsible for processing orders, responding to customer inquiries, resolving issues, and coordinating with Sales, Accounts Receivable, and Materials Management to ensure a positive customer experience.
The ideal candidate is highly organized, detail-oriented, and comfortable managing a high volume of customer communication and order activity in a fast-paced environment.
Responsibilities
Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.
Process customer orders received through phone, email, fax, voicemail, and EDI.
Enter and manage direct and distribution orders within the ERP system.
Respond to customer questions regarding pricing, product availability, shipping terms, proof of delivery, and order status.
Investigate customer complaints and coordinate appropriate resolutions.
Process Customer Order Resolutions related to complaints and service issues.
Set up and process standing customer orders.
Coordinate with Accounts Receivable regarding new accounts, credit status, and orders placed on credit hold.
Partner with Sales Operations and Field Sales to resolve pricing and customer-related concerns.
Work closely with Materials Management to support FIFO inventory requirements.
Maintain accurate customer account information, databases, and records.
Balance multiple customer requests and priorities while meeting critical deadlines.
Participate in departmental meetings and cross-functional initiatives as needed.
High school diploma or GED required.
24 years of customer service experience.
Strong order processing and data entry skills.
Excellent verbal and written communication skills.
Strong customer service and interpersonal abilities.
Ability to manage customer complaints and troubleshoot order-related issues.
Strong organizational skills and attention to detail.
Ability to prioritize multiple responsibilities and meet strict deadlines.
Comfortable working in a fast-paced, deadline-driven environment.
Intermediate computer proficiency, including Microsoft Word.
Data entry speed of at least 40 WPM.
Ability to follow established SOPs and company procedures.
Ability to work independently and collaboratively with cross-functional teams.
Previous order processing/data entry experience.
ERP system experience.
Infor XA/MAPICS experience.
Experience working with EDI orders.
Experience coordinating with Sales, Accounts Receivable, and Materials/Inventory teams.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
#SHARED
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
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