1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Calculated HireAssociate Account Executive @ Calculated Hire | Ethical Advertising, Communication JOB DESCRIPTIONOverviewClient Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Team members are to represent well by presenting a positive, professional image while meeting or exceeding customer expectations.Essential Functions/Responsibilities:Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.Recognize sales opportunities and recommend products to clients in and refer clients to sales associatesRemain current on products, services, policies and proceduresResolve customer inquiries or issues with respect to any loan product offered by our Banking clientResolve customer issues through account research and utilization of support materials and resourcesPerform customer account transaction and maintenance activities accuratelyStrive for first contact resolution of customer inquiries, transactions and problem resolutionEscalate customer requests requiring additional knowledge or expertise as defined by department leadershipMinimum Knowledge, Skills, and Abilities:· High school diploma or general education degree (GED)· Demonstrated ability in providing excellent customer servicePreferred Knowledge and Skills:1+ years of experience working in a high call volume service centerWorking knowledge of database software, such as Jack Henry Silverlake or other customer information systemsStrong interpersonal, verbal and written communication skillsJob Title: Client First AdvocateLocation: Cinicinnati, OH (fully onsite)Type: Full time – M-F (8am-5pm), Saturday shifts every 3rd weekContract model: 6-month contract to hireABOUT EIGHT ELEVEN DBA CALCULATED HIRE:At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Customer ServiceReferrals increase your chances of interviewing at Calculated Hire by 2xInferred from the description for this job Medical insuranceVision insuranceGet notified when a new job is posted.Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Representatives - Starting at $20/hourly Ramp Agent (Customer Service Agent) - CVG Customer Service Representative- Part Time LaRosa's Guest Service Center-Customer Service Representative - NOW HIRING!! - $11.50/hour Customer Service Representative - State Farm Agent Team Member Fort Mitchell, KY $40,000.00-$50,000.00 1 year agoCustomer Support Representative - Covington Milford, OH $33,000.00-$36,000.00 1 month agoCustomer Care Specialist/Dispatch Support Customer Service Representative - State Farm Agent Team Member Cincinnati, OH $30,000.00-$50,000.00 6 months agoCustomer Service Representative - Cincinnati, OH Customer Relations Representative - State Farm Agent Team Member Cincinnati, OH $50,000.00-$60,000.00 6 months agoConsumer Contact Center Professional I-2 We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr