Customer Service Representative

Job Title: Customer Service Operations Associate (Filing Contractor) 

Location: 100% Remote, EST/CST preferred

Pay Rate: $25/hr

Duration: 6+ Month Contract

Summary:

• Work Mode: 100% Remote
• 9-6 EST Monday - Friday work schedule

Responsibilities:

• Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
• Submit 50-100 applications per week, varying based on the complexity of filings
• Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure
• Document any changes to the filing process within our internal database by relaying changes to our onboarding and/or research teams
• Operate efficiently within an internal collaborative team environment
• Maintain multiple projects at one time
• Assist with workload when a filing team member is on PTO
• Perform account audits and assist Operations Team during heavy mailing months

Requirements:

• Minimum Bachelor’s degree, or equivalent experience
• Minimum 1 year of data entry and/or licensing experience is preferred

Preferred Skills:

• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Use of considerable tact and discretion when dealing with sensitive data
• Ability and desire to work in a fast-paced environment
• Outstanding skills using personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF
• Excellent attention to detail and high degree of accuracy and consistency
• Top-notch organization skills in all facets of project workflow
• Superb time management skills
• Ability to maintain a customer-centric focus and work ethic at all times