Step into a meaningful role as a Customer Service Representative at Next Era Management Group in Riverview!
Next Era Management Group, a Riverview-based sales and marketing firm, proudly partners with Frontier to deliver personalized residential customer support. We're seeking empathetic, solutions-driven Customer Service Representatives to serve as trusted client liaisons while fostering meaningful connections in a fast-paced, growth-focused environment.
As a Customer Service Representative, you'll serve as the primary point of contact for Frontier residential customers, delivering exceptional support across our service portfolio. Through our structured training program, you'll develop expertise in Frontier's products and customer service protocols. Your role will involve actively listening to customer needs, providing accurate solutions, clearly explaining service features, and consistently upholding Frontier's reputation for outstanding customer experiences.
Serve as the primary in-person representative for Frontier residential customers, providing responsive support and addressing service-related inquiries.
Communicate professionally across Frontier's wireless, internet, and TV offerings, ensuring clarity and consistency in customer interactions.
Actively listen to customer concerns, diagnose issues accurately, and deliver empathetic, solution-focused resolutions.
Educate customers on available Frontier residential products and features to help them optimize service value.
Manage account modifications, billing concerns, and service changes with efficiency, while processing documentation promptly.
Resolve complaints and disputes professionally, aiming for timely and satisfactory outcomes that uphold service standards.
Maintain accurate, confidential records of all customer engagements using designated CRM tools.
Stay informed on Frontier product updates and service best practices while meeting key performance benchmarks in customer satisfaction.
Must possess a High School Diploma or GED, be 18+ years old, and legally authorized to work in the U.S.
Up to two years of relevant experience in customer service, retail, hospitality, or other direct client-facing roles.
Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information.
Proven active listening and empathetic approach to accurately assess and resolve customer needs.
Demonstrated ability to problem-solve effectively and think critically in dynamic service scenarios.
Maintains professionalism, patience, and composure in high-pressure or challenging situations.
Exhibits a proactive, customer-first attitude with a focus on driving satisfaction and loyalty.
Detail-oriented and organized with competence in basic computer use and eagerness to learn CRM platforms.
Ready to make every Frontier customer interaction a positive one in Riverview? Apply today on Careerbuilder!