Customer Service Representative

Area Temps

Cleveland, OH - Westside, OH

JOB DETAILS
SKILLS
Administrative Skills, Billing, Calendar Management, Customer Support/Service, Develop and Maintain Customers, Discrepancy Report, Financial Reporting, Inventory Reports, Record Keeping, Safety Standards, Shipping/Receiving, Telephone Skills, Time Management, Warehousing
LOCATION
Cleveland, OH - Westside, OH
POSTED
12 days ago

A distribution company is seeking a Customer Service Representative who will process and input customer orders, create and monitor warehouse work requests, inbound/outbound material activity, and print order labels based on customer requirements.  Work hours are Monday through Friday 7:45 a.m. to 4:15 p.m. 

Job Duties:

  • Greet customers and carriers at the office window, answer office phone calls, process emails and orders, and run Inventory Reports 
  • Prepare work orders, bills of lading, shipping orders, inbound/outbound manifests, and other necessary documents
  • Examine manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments
  • Maintain correspondences with customers, including receipts, and invoices 
  • Provide assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse
  • Trace and record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record keeping purposes
  • Work with other representatives to rectify damages, shortages, and non-conformance to specifications
  • Resolve overages, shortages, and damages, document all correspondences, and schedule appointments
  • Follow attendance policy, show up for work on time, and be ready to work assigned shift
  • Adhere to the site’s quality and safety standards
  • Perform other office duties as assigned

 

 

 

About the Company

A

Area Temps

Temp Agencies Cleveland | Temp Agencies Akron

For over 30 years, Area Temps has been a human resource staffing partner for both employers and job seekers in the Northeast Ohio area, delivering the quality and value of a large firm, combined with the personal service of a local company. With five locations, we serve Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, Portage and Ashtabula counties.

We were established in 1987 with the goal of providing quality temporary workers and personalized service to our customers.  Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of Northeast Ohio’s largest employers.

  • Full-Service Staffing Agency.
    Every year we match thousands of quality employees with rewarding office, technical, skilled trades, industrial and professional opportunities.
  • City Search Applicant Network.
    Our interactive centralized network links our five locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates, and job seekers have access to the best career opportunities in Northeast Ohio.
  • Quality Employees.
    We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
  • Personalized Service.
    On-site visits help our account representatives create solutions that are specifically tailored to each client company’s needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
  • Exceptional Value.
    From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
  • Ongoing Training.
    Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results and overall quality of the staffing solutions we deliver.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1987
WEBSITE
http://www.areatemps.com