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Customer Service Representative

AREA TEMPS
  • Cleveland, OH
    1 day ago

    Job Description

    Job Description

    A local company is seeking a Customer Service Representative who will be responsible for delivering excellence in sales and service by effectively communicating with current and prospective customers. Work hours are Monday through Friday 8 a.m. to 5 p.m.

    Job Duties:

    • Take care of customer account management including order processing, shipment scheduling, payment and freight terms, lead times, compliance documents, portals, pricing, and order accuracy
    • Effectively communicate, via telephone, email and fax, order and stock information to customers
    • Work with Sales Reps to maintain accounts and relationships
    • Monitor reports, addresses, and potential order issues, investigate shipment issues, and provide updated schedule and pricing information
    • Issue return goods authorizations and submit credit requests when necessary
    • Maintain active phone availability and provide basic troubleshooting support
    • Mail literature to customers and sales reps, confers with Lead Customer Care Representative, and rotate in other positions when necessary
    • Perform related assignments as required
    Job Requirements

    Qualifications:
    • Must have a High School Diploma or GED; Some college is helpful
    • Must have 1 to 2 years previous Customer Service experience
    • Microsoft Office skills with accurate data entry and email skills are needed
    • Must have excellent organizational and communication skills
    • Must have an articulate, professional, and upbeat phone voice

    Only those candidates that can pass a background check and drug screen will be considered. Consumer good experience would be a plus.

    Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Service Representative position, please submit your resume to lakewood@areatemps.com, call (216) 706-7347, or TEXT "your name & 180287" to (216) 227-3133.

    Additional Information

    For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

    Meet Your Recruiter

    Lakewood Office

    With almost 40 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

    Numbers & Facts

    LocationCleveland, OH
    IndustryStaffing/Employment Agencies
    Company Size50 to 99 employees
    Year Founded1987
    Websitehttp://www.areatemps.com

    About Company

    Temp Agencies Cleveland | Temp Agencies Akron

    For over 30 years, Area Temps has been a human resource staffing partner for both employers and job seekers in the Northeast Ohio area, delivering the quality and value of a large firm, combined with the personal service of a local company. With five locations, we serve Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, Portage and Ashtabula counties.

    We were established in 1987 with the goal of providing quality temporary workers and personalized service to our customers.  Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of Northeast Ohio’s largest employers.

    • Full-Service Staffing Agency.
      Every year we match thousands of quality employees with rewarding office, technical, skilled trades, industrial and professional opportunities.
    • City Search Applicant Network.
      Our interactive centralized network links our five locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates, and job seekers have access to the best career opportunities in Northeast Ohio.
    • Quality Employees.
      We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
    • Personalized Service.
      On-site visits help our account representatives create solutions that are specifically tailored to each client company’s needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
    • Exceptional Value.
      From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
    • Ongoing Training.
      Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results and overall quality of the staffing solutions we deliver.

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