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Client Services Jobs in Cleveland, OH

Customer Service Representative

AREA TEMPS

Cleveland, OH

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Develop and Maintain Customers, Discrepancy Report, Financial Reporting, High School Diploma, Inventory Reports, Microsoft Office, Organizational Skills, People Management, Record Keeping, Safety Standards, Shipping/Receiving, Team Player, Technical Recruiting, Telephone Skills, Time Management, Warehousing
LOCATION
Cleveland, OH
POSTED
Today
Job Description

A distribution company is seeking a Customer Service Representative who will process and input customer orders, create and monitor warehouse work requests, inbound/outbound material activity, and print order labels based on customer requirements. Work hours are Monday through Friday 7:45 a.m. to 4:15 p.m.

Job Duties:

  • Greet customers and carriers at the office window, answer office phone calls, process emails and orders, and run Inventory Reports
  • Prepare work orders, bills of lading, shipping orders, inbound/outbound manifests, and other necessary documents
  • Examine manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments
  • Maintain correspondences with customers, including receipts, and invoices
  • Provide assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse
  • Trace and record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record keeping purposes
  • Work with other representatives to rectify damages, shortages, and non-conformance to specifications
  • Resolve overages, shortages, and damages, document all correspondences, and schedule appointments
  • Follow attendance policy, show up for work on time, and be ready to work assigned shift
  • Adhere to the site's quality and safety standards
  • Perform other office duties as assigned

Job Requirements

Qualifications:

  • Must have a High School Diploma or GED
  • 2+ years experience working in a warehouse or equivalent environment, preferred
  • Basic computer skills required, familiar with Microsoft Office Programs, preferred, along with accurate data entry experience
  • Must be capable of making sound judgment calls independently and performing daily tasks without prompting
  • Must have the ability to learn quickly, work reliably and accurately, and perform well with the site team
  • Must provide positive customer service and be capable of working successfully with strict time constraints
  • Must communicate with employees, work as a team, and must be able to visualize and articulate solutions to a variety of problems
  • Must have an articulate, professional, and upbeat phone presence
  • Must have excellent organizational and communication skills

Only candidates that can pass a background check and drug screen will be considered.

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Service Representative position, please submit your resume to lakewood@areatemps.com, call (216) 706-7347, or TEXT "your name & 179715" to (216) 227-3133.

Additional Information

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Meet Your Recruiter

Lakewood Office

With almost 40 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

About the Company

A

AREA TEMPS

Temp Agencies Cleveland | Temp Agencies Akron

For over 30 years, Area Temps has been a human resource staffing partner for both employers and job seekers in the Northeast Ohio area, delivering the quality and value of a large firm, combined with the personal service of a local company. With five locations, we serve Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, Portage and Ashtabula counties.

We were established in 1987 with the goal of providing quality temporary workers and personalized service to our customers.  Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of Northeast Ohio’s largest employers.

  • Full-Service Staffing Agency.
    Every year we match thousands of quality employees with rewarding office, technical, skilled trades, industrial and professional opportunities.
  • City Search Applicant Network.
    Our interactive centralized network links our five locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates, and job seekers have access to the best career opportunities in Northeast Ohio.
  • Quality Employees.
    We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
  • Personalized Service.
    On-site visits help our account representatives create solutions that are specifically tailored to each client company’s needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
  • Exceptional Value.
    From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
  • Ongoing Training.
    Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results and overall quality of the staffing solutions we deliver.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1987
WEBSITE
http://www.areatemps.com

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