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Client Services Jobs in Cleveland, OH

Customer Service Representative

McGean
  • Cleveland, Ohio
    30+ days ago

    Job Description

    CUSTOMER SERVICE REPRESENTATIVE
     
    About McGean
    McGean, in business for over 97 years, manufactures industrial chemical products and formulations for various markets and applications. Customer service, product quality, and business integrity define the organization's culture.
     
    Join Our Team as a Customer Service Representative
    Unleash Your Potential! At McGean, we're transforming the chemical industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent worldwide and want to make a real impact, we want you on our team.
     
    McGean seeks driven professionals with ambition and dedication who know that every job is critical and that teamwork drives innovation. Let’s discuss how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits, and ongoing career development. Are you ready to join us?
     
    Major Duties of Job:
     
    • Daily support for customer accounts, as assigned
    • Manage domestic and international customer orders from receipt to shipment
    • Provide Quotations and information promptly, as requested  
    • Work with McGean’s 3PL to arrange transportation
    • Work with internal departments to meet customer expectations and actively resolve problems
    • Participate in the onboarding of new business opportunities
    • Understand the requirements for transportation of a variety of chemicals, including hazardous materials
    • Participate in meetings with the Sales and Manufacturing Teams
    • Support the missions of the Sales, Marketing & Operations departments
    • Understand Customer Service Level ratings and participate in improvement plans
    • Contributes to team effort by accomplishing related results as needed
    • Other duties as assigned
    • Understand Customer Service Level ratings and participate in improvement plans
    Measures of Performance
    • Efficient and accurate execution of the duties of the job
    • Accountability for customer satisfaction
    • Maintenance of excellent relationships with key accounts
    • Maintenance of good communications and relations with internal departments to facilitate the success of the business and company
     
    Minimum Requirements
    • High school diploma or equivalent, some college or college degree preferred
    • Customer Service Experience
    • Excellent verbal and written communication skills
    • Basic understanding of transportation and global incoterms and ship modes
    • Effective problem solver
    • Experience with ERP systems
    • Microsoft Office skills

    Once trained, working hybrid is optional

     
    Apply on our website:  
    https://www.mcgean.com/about-mcgean/careers/
     
     
     
     
    McGean is an Equal Opportunity Employer:   
    EOE/M/F/Vet/Disabled
    Drug Free Workplace

    Numbers & Facts

    LocationCleveland, Ohio
    Websitehttps://mcgean.com/about-mcgean/careers/

    Skills

    • Career Developmentunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Service Evaluationunmatched
    • Customer Support/Serviceunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Hazardous Materials/Substancesunmatched
    • Manufacturingunmatched
    • Marketingunmatched
    • Microsoft Officeunmatched
    • Onboardingunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Salesunmatched
    • Team Playerunmatched
    • Third-Party Logistics (3PL)unmatched
    • Writing Skillsunmatched

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