Customer Service Representative

Two Men And A Truck

Cleveland, OH

JOB DETAILS
SALARY
SKILLS
Background Investigation, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Data Entry, Follow Through, High School Diploma, Insurance, Multilingual, Multitasking, Problem Solving Skills, Product Costing, Relocation Services, Sales, Sales Strategy, Team Player, Time Management
LOCATION
Cleveland, OH
POSTED
2 days ago
Customer Service RepresentativeTWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.What We Offer* Base pay of $15/hour.* Opportunities to earn commission dependent on experience.* Health insurance available.* Career advancement opportunities.* Paid vacation and holidays after one year of employment.* 401k match up to 4%!* Monday - Friday, 9 a.m. - 5 p.m.* Saturday, 8 a.m. - 12 p.m., as neededWhat You'll Do* Provide outstanding customer service on all calls and online inquiries.* Recommend moving services and products based on cost, availability, and customer specifications.* Input information into internal move software to provide accurate moving estimates and schedule moves.* Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.* Prepare move-related paperwork and documents.* All other duties as assigned.What We're Looking For* High school diploma or GED; Associate degree in a related field preferred.* At least 1 year of sales and/or customer service experience.* Excellent customer service skills: effective listening and communication.* Ability to multi-task and enter customer data into move software while on the phone.* Confidence to initiate customer contact and comfortable asking for the sale.* Willing to submit to pre-employment background check and drug screen.* Creative problem-solving skills.* Exceptional organization and time management skills.* Strong team player who works productively with a wide range of people and personalities.* Bilingual is a plus.This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Brook Park, Ohio. The employer at this location is NorthCoast Moving Enterprises.

About the Company

T

Two Men And A Truck

It all started as an after-school business for two high school boys. With a hand-drawn logo, advertisement in a local paper, and advertising fund stashed in a ceramic dish, the endeavor was never expected to be more than a local moving company.

Now, 30 years later, TWO MEN AND A TRUCK® has grown both domestically and internationally with more than 320 locations worldwide. In 2015, TWO MEN AND A TRUCK® will operate in 39 states with additional growth expected in the United States, Canada, Ireland, and the United Kingdom.

We´re proud of the more than 60 consecutive months of growth, the completion of five million moves and counting, and the annual donation of $2.5 million in moving services. TWO MEN AND A TRUCK® is poised for long-term record success!

TWO MEN AND A TRUCK® is the fastest-growing franchised moving company in the country and offers comprehensive home and business relocation and packing services. Our goal is to exceed customers´ expectations by customizing our moving services to specific needs. We move apartments, condominiums, homes, businesses, and everything in between – from very small to very large. Whether moving down the street, across the country, or to a new home or business building, we´re here to help with managing relocation stress.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Transportation and Warehousing
FOUNDED
1985
WEBSITE
https://twomenandatruck.com/