Customer Service Representative

Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We're more than just a place to work - we're a team that's shaping the future of packaging.

About Us

ProAmpac is a global leader in flexible packaging - known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact

We are looking for a full time Customer Service Representative (CSR) that acts as the primary liaison between customers, sales teams, and production. This role ensures accurate order processing, timely delivery, and clear communication regarding product availability, lead times, and order status.

What You'll Do:

• Process customer orders, quotes, and changes accurately in ERP systems
• Communicate order confirmations, pricing, and delivery timelines
• Coordinate with production, warehouse, and logistics teams to ensure on-time fulfillment
• Monitor order status and proactively update customers on delays or issues
• Handle customer inquiries related to products, specifications, and availability
• Resolve order discrepancies, shipping issues, and quality concerns
• Work closely with sales representatives to support customer accounts
• Maintain detailed and accurate customer and order records
• Assist with returns, credits, and warranty claims when needed
• Ensure compliance with company policies, production schedules, and shipping procedures

What You Bring:

• Experience with inventory management or supply chain processes
• Familiarity with manufacturing terminology (lead times, production schedules, SKUs)
• Experience working with technical or industrial products
• Attention to detail
• Time management
• Customer focus
• Team collaboration
• Adaptability in a production-driven environment
• Self-motivated, creative, and flexible
• Scheduling and Item Set Up experience required

What We Offer:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported