Job Title: Customer Service Representative Location: Clive, IA Job Type: Contract Schedule: Monday–Friday | 8:00 AM–5:00 PM Work Arrangement:Primarily onsite, with remote accommodations as needed
About the Role
We are seeking a Customer Service Representative II to support customers, business partners, and carriers in a fast-paced freight operations environment. This role focuses on resolving customer inquiries, monitoring transportation orders, maintaining shipment information, and coordinating delivery changes.
The ideal candidate is highly organized, comfortable managing multiple priorities, and has experience in customer service, transportation, logistics, or warehousing.
What You’ll Do
Assist customers and business partners primarily through email, with occasional phone communication
Respond to customer inquiries in a professional and timely manner
Diagnose, assess, and resolve customer and shipment-related issues
Monitor open orders requiring scheduled transportation
Retrieve and enter shipment information into the Transportation Management System (TMS)
Research and update missing shipment statuses
Process delivery order changes and cancellations
Coordinate with carriers and internal teams to resolve transportation issues
Manage multiple open tasks while ensuring timely completion
Maintain accurate records and shipment information
What You’ll Need
1+ year of customer service experience, preferably in a call center or customer support environment
Experience responding to customers and resolving problems or issues
Proficiency with Microsoft Word, Excel, and Outlook
Strong organizational and multitasking skills
Excellent written and verbal communication
Ability to work effectively under pressure
Strong customer-focused approach and problem-solving skills
Preferred Qualifications
High school diploma or equivalent
Experience in transportation, freight, logistics, or warehousing
Familiarity with transportation management systems or shipment tracking
Experience working with carriers or delivery operations
#INDWEST
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
Numbers & Facts
Location
Clive, IA
Salary
$20–$30 Per Hour
Skills
Call Centersunmatched
Cargo/Freightunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Warehousingunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.