Administrative Skills, Calendar Management, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Establish Priorities, HVAC, Leadership, Life Insurance, Maintenance - HVAC, Maintenance Services, Microsoft Office, Multitasking, On Site Support, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Scripting (Scripting Languages), System Operations, Telephone Skills, Typing, Vision Plan
Customer Service Representative — $20–$24/hr + Stable Schedule
Most customer service jobs feel scripted, reactive, and disconnected from real impact.
You’re the person people trust to stay calm, organized, and helpful.
DiBiase Heating & Cooling needs someone who keeps customers and technicians moving smoothly.
About the Role
As a Customer Service Representative, you’ll be the first point of contact for customers calling for HVAC service, maintenance scheduling, and repair follow-up. You’ll also support dispatch operations, coordinate scheduling updates, and help keep daily service operations running efficiently.
This role is ideal for someone who enjoys helping people, multitasking in a structured environment, and keeping operations organized and moving efficiently.
Compensation & Benefits
- Pay: $20–$24/hour
- Monday–Friday schedule
- 7:30 AM–4:00 PM work hours
- Health, Dental, Vision & Life insurance
- 401(k) with company match
- Paid time off
- Referral program
- Ongoing training and professional development
- Stable, year-round employment
- Supportive leadership and structured operations
What You’ll Be Doing
- Answer inbound customer calls and schedule HVAC service appointments
- Make outbound calls to follow up on repairs and maintenance opportunities
- Support dispatch scheduling to maximize technician efficiency
- Communicate with service and installation technicians by phone, text, and email
- Maintain customer memberships, renewals, and scheduling updates
- Use software systems and office tools to manage customer information accurately
- Complete follow-up communication with professionalism and urgency
- Assist with filing systems, office organization, and administrative support
What We’re Looking For
- 2+ years of customer service, dispatching, or office support experience preferred
- Strong phone communication and customer service skills
- Ability to multitask and stay organized in a fast-moving office environment
- Typing speed of at least 50 WPM
- Comfortable using Microsoft Office and office software systems
- Positive attitude and professional communication style
- Ability to prioritize tasks and solve problems independently
- Dispatching, scheduling, or HVAC office experience is preferred but not required
Who We Are
DiBiase Heating & Cooling has served homeowners throughout Coatesville, PA since 2008 with fast, reliable HVAC service and a reputation built on integrity, communication, and quality workmanship. We’ve built a strong local team by creating organized systems, supporting our employees, and delivering an experience customers genuinely remember.
This is a company where office staff and field technicians work together closely — and where your role directly impacts the customer experience every day.
Our Hiring Process
We move fast — strong candidates can be hired within days.
Step 1: Apply (~5 minutes)
Step 2: Complete a short role-fit assessment
Step 3: Virtual interview
Step 4: In-person interview
Step 5: Offer sent quickly
Why Join Us
- Stable Monday–Friday schedule with no overnight shifts
- Strong systems and organized operations that support your success
- Ongoing training in customer service and communication skills
- Work alongside experienced HVAC professionals in a growing company
- Family-oriented environment with leadership support and long-term stability
If you enjoy helping customers, keeping schedules organized, and being part of a team that values professionalism and communication — we’d love to hear from you.
Apply today and grow your career with DiBiase Heating & Cooling.