Customer Service Representative - Code Compliance

Customer Service Representative - Code Compliance

Salary

$38,451.00 Annually

Location

20 Interchange Drive, Savannah, GA

Job Type

Full-Time Permanent

Job Number

2603203

Department

Code Compliance Department

Division

Code Enforcement Division

Opening Date

05/18/2026

Closing Date

5/26/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Purpose

Are you an individual who likes to create a memorable experience for a customer? Are you passionate about making a positive difference when interacting with a customer? If you are nodding yes, then this position is ideal for you! The City of Savannah is seeking a Customer Service Representative that provides effective customer service primarily by phone to provide information in response to questions, concerns and complaints for the Code Compliance Division.

The Code Compliance Division enforces a wide variety of local ordinances including property maintenance, zoning, residential parking, sanitation, tourism, short-term vacation rentals, vehicles for hire, and towing operators to promote a safe, clean and healthy environment.

Come join our team as we offer great pay, excellent benefits, and great career progression!

We look forward to having you onboard!

Essential Job Functions

• Provide appropriate and correct information to incoming customer questions, concerns, and complaints.
• Process customer calls according to established department policies and procedures.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding the department's functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Prepares and mails Notification Letters, Notice of Lien Letters, Blight Tax Designation Letters and others as requested by Compliance Officers, Supervisors, and/or Code Compliance Managers.
• Prepares newspaper advertisements as requested by Compliance Officers, Supervisors, and/or Code Compliance Managers.
• Performs related duties as assigned.

Minimum Qualifications

High School diploma or GED equivalent with two (2) years of experience in customer service; or an equivalent combination of education and experience.

Work Hours: Monday - Friday 8:00 am - 5:00 pm ; Work Location: Interchange Drive

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment

Additional Information

• Experience with corporate phone systems.
• Patience in dealing with confused or irate customers.
• Problem-solving skills, and the ability to think under pressure.
• Ability to manage and prioritize multiple concerns simultaneously.
• Ability to provide appropriate and correct information to incoming customer questions, concerns, and complaints according to the department's policies and procedures.
• Ability to maintain a positive attitude, even when faced with misplaced criticism or frustration.
• Ability to learn quickly and move on from both success and failure.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

CITY OF SAVANNAH EMPLOYEE BENEFITS

Overview of Benefits

Paid Holiday

Paid Vacation

Paid Sick Leave

Defined Benefit Retirement Pension Plan

Protective Services Retirement Plan (select positions)

Deferred Compensation Retirement Plan

Retirement Seminars

PPO Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wellness Programs

Health & Wellness Incentives

Long Term Disability

Excellence and Service Recognition

Employee Development and In-Service Training

Educational Assistance Program

Uniform Allowance (select positions)

Employee Assistance Program

Discounts and Memberships

Employee Relations

Direct Deposit

Credit Union

Pretax Parking Deductions

Employer Assisted Home Purchase Program

Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan

PPO Medical Basic Plan

Dental Plus Plan

Dental Basic Plan

Vision Service Plan

Life Insurance

Basic Life and ADD

Supplemental Life Employee

Supplemental Life Spouse

Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

01

Do you have a High School Diploma or GED?

• Yes
• No

02

How many years of customer service experience do you have?

03

Briefly describe your experience as it relates to this position.

04

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer City of Savannah

Address 6600 Abercorn Street

Suite 100

Savannah, Georgia, 31405

Phone 912-651-6484

Website http://www.savannahga.gov