Customer Service Representative, Collision

Tesla, Inc.

Renton, WA

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JOB DETAILS

SALARY

$17.48–$45.60 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Accidental Death and Dismemberment (AD&D), Accounts Receivable, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Disability Insurance, Employee Assistance Plan, Health Plan, Microsoft Office, Orthodontics, Payroll Tax, Presentation/Verbal Skills, Rentals, Stock Purchase Plans, Training/Teaching, Vision Plan, Writing Skills

LOCATION

Renton, WA

POSTED

30+ days ago

What to ExpectThe Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.

What You'll Do

Work scheduling maintenance
Vehicle arrival preparation
Customer communication and expectations
Rental coordination and hand off
Vehicle status updates
Material and supplies reordering
Repair review and delivery

What You'll Bring

Strong customer-oriented approach with clients and coworkers
Must be willing to train others
Ability to work independently in limited supervision environments
Microsoft Office experience, preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Account receivable experience is a plus

Compensation and BenefitsBenefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation

Customer Service Representative I - $17.48 - $26.22/hour
Customer Service Representative II - $19.00 - $28.50/hour
Customer Service Representative III - $21.28 - $31.92/hour
Customer Service Support IV - $26.60 - $39.90/hour
Lead Customer Service Support - $30.40 - $45.60/hour

+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

About the Company

Tesla, Inc.

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