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Customer Service Representative

National Guard Employment Network

Colorado Springs, CO

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JOB DETAILS
SKILLS
Analysis Skills, Automotive Industry, Call Centers, Candidate Sourcing, Communication Skills, Consumer Branding, Customer Relations, Customer Satisfaction, Customer Service Tools, Customer Support/Service, Finance, Follow Through, High School Diploma, Insurance, Interpersonal Skills, Microsoft Excel, Microsoft Word, Military, Multitasking, Negotiation Skills, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Sales, Team Player, Time Management, Typing, Writing Skills
LOCATION
Colorado Springs, CO
POSTED
Today
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

In this position...
  • We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction in a call center environment.
  • Representatives will navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing.
  • The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.
Responsibilities

What you'll do...
  • Provide account support to identify solutions for customers with payment delinquencies.
  • Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
  • Navigate through a variety of system applications while speaking with customers directly.
  • Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
  • Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit.
  • Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing)
  • Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.).
  • Welcome positive coaching and learning opportunities to improve your skills.
Additional Qualifications/Responsibilities

Qualifications

You'll have...
  • High School Diploma/GED.
  • Strong analytical, communication and organizational skills (oral and written).
  • Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.
  • Strong time management and follow-up skills.
  • Experience in automotive finance industries.
  • Proficiency PC and typing skills, i.e. Excel and Word
  • Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.
  • Integrity, dependability, self-motivation, and drive to learn and improve.
  • Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.
  • Able to work a 40-hour work week plus overtime.
  • Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.
Shift Schedule:
  • Monday - Thursday: 8-hour shift, ranging from 7a.m - 9pm MST
  • Friday: 8-hour shift, ranging from 7am - 6pm MST
  • Saturday: 4-hour shift, ranging from 7am - 1pm MST
Even better, you may have...
  • 2+ years of Collections experience

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

About the Company

N

National Guard Employment Network

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