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Customer Service Representative

ECLARO

Colton, CA

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JOB DETAILS
SALARY
$21–$21 Per Hour
SKILLS
Accounts Receivable, Billing, Communication Skills, Computer Skills, Contract Requirements, Customer Relations, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Diversity, Genetics, Geography, Hazardous Materials/Substances, High School Diploma, Interpersonal Skills, Pricing, Regulations, Regulatory Compliance, Reporting Skills, Resolve Customer Issues, Sales, Sustainability, Team Player, Telephone Skills, Time Management, Vision Plan, Waste Disposal
LOCATION
Colton, CA
POSTED
Today
Customer Service Representative
Job Number: 26-00939
 
Use your skills where environmental innovation meets global impact. ECLARO is looking for a Customer Service Representative for our client in Colton, CA.
 
Our client is a leading environmental solutions provider focused on water, waste, and energy services that drive sustainability and resource recovery. If you’re ready to make a meaningful impact, this opportunity is for you.
 
Position Overview:
  • Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts.
  • Some responsibilities include pricing, waste characterizations, contract specifications, manifests and schedules, and resolving invoice discrepancies, etc. to ensure accuracy of customers and/or Onyx personnel inquiries.
  • Assists sales or related personnel in securing new business and maintaining existing customer base.
 
Responsibilities:
  • Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
  • Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
  • Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
  • Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
  • Review billing packets for accurate coding data and confirm codes to match contracted pricing.
  • Modify pricing information if incorrect in system.
  • Follow up with a collection of open AR.
  • Make sales calls on established customers to provide additional services or maintain current customer base.
  • Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations.
  • Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
  • Other duties as assigned.
 
Required Qualifications:
  • High School diploma or General Educational Development(GED)required
  • Associate's degree or related discipline preferred
  • Prior work experience of 1 to 3 years in the hazardous waste or related Industry preferred
  • Ability to create & prepare reports as necessary
 
Preferred Qualifications:
  • Strong team player
  • Excellent interpersonal and communication skills
  • Time management: the ability to organize and manage multiple deadlines
  • Strong customer orientation
  • Computer proficient
 
Pay Rate: $21.00/Hour.
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Kath Torres
katherine.torres@eclaro.com
5134499042
Kath Torres | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com

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