Customer Service Representative position that provides excellent customer service and supports customer communication and order entry. This position will be essential to coordinate and support the cross functional departments.
All aspects of order entry including: Receiving in bound calls for orders and customer service issues, order entry, providing customer service, assisting distributors with orders. Assist with scheduling, resolving order issues, and assisting the outside sales department.
Must be willing to work with and communicate with other departments of B/A: Planning, Shipping, Accounting, Operations, Outside Sales, Purchasing, Engineering, Quality Support and Leadership.
Print out customer orders from the shared in box
Answering incoming customer calls
Review customer orders and requests via E-mail, fax and from outside sales
Enter customer orders and PO's accurately and timely in the ERP system
Provide the Customer with order confirmations
Follow up with customers for updates and/or changes to their orders
Review and edit the Open Orders report to ensure all orders are released and shipped
Enter order requested by dates in support of operations lead time, update as required
Provide excellent customer service and excellent internal service
Successfully upsell B/A Products for all market segments
Coordinate with Operations and Shipping to advise shipment tracking for customers
Coordinate with supply chain, production and engineering for non-standard requests
Provide quality and timely response to all customer requests
Support and resolve customer escalations
Support the Return Material Authorization current and future state process
Support customer visits, training and trade shows as needed
Support business initiatives and strategies
Support and adhere to the customer service guidelines
Support the department cross training requirements
Job Type: Full-time
Skills and Qualifications Required:
Customer Service and/or Inside Sales experience
Experience in the towing /auto transport/ manufacturing field a plus
Demonstrated professional verbal and written communication skills
Strong computer skills, Microsoft Office experience, and ERP software experience a plus
Strong comprehensive and active listening skills, phone experience preferred
Customer orientation and ability to adapt/respond to different types of challenges
Ability to multi-task, prioritize, and manage time effectively
Positive, upbeat attitude and works well in a team environment
Numbers & Facts
Location
Columbia, Maryland
Skills
Accountingunmatched
Automotive Manufacturingunmatched
Business Strategyunmatched
Business Supportunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Cross-Functionalunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Distribution Servicesunmatched
ERP (Enterprise Resource Planning)unmatched
Establish Prioritiesunmatched
Field Salesunmatched
Inside Salesunmatched
Leadershipunmatched
Market Segmentationunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operational Supportunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Purchasing/Procurementunmatched
Return Merchandise Authorization (RMA)unmatched
Salesunmatched
Shipping Operationsunmatched
Shipping/Receivingunmatched
Supply Chainunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Trade Showsunmatched
Up-Sellingunmatched
Writing Skillsunmatched
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