The Customer Service Representative assists customers and supports front-end store operations, including handling inquiries, processing returns/exchanges, managing transactions, and maintaining a welcoming environment.
Responsibilities include assisting customers, answering phones, supporting the team, promoting loyalty programs, and managing lottery operations.
Qualifications require strong communication, basic math and reading skills, attention to detail, a friendly attitude, and ability to work in a fast-paced environment.
Work is performed mainly in a grocery store setting with flexible shifts, including evenings and weekends.
Physical demands include standing, walking, lifting up to 25 pounds, and performing repetitive tasks.
Success factors focus on delivering outstanding customer service, maintaining integrity, teamwork, reliability, positive attitude, and accountability.