As an Insurance Customer Service Representative, you will be the face of our respected agency, ensuring every client interaction is handled with enthusiasm, care, and professionalism. Our dedication to personalized service has earned us a reputation as a trusted provider in the community.
In this role, you will play a key part in building and maintaining strong client relationships while addressing the insurance needs of our policyholders. Youll collaborate closely with our sales team to deliver exceptional customer experiences and offer customized insurance solutions that meet each clients unique needs. We are committed to fostering a supportive work environment where you can thrive professionally while contributing to the peace of mind of those we serve.
If you are passionate about customer service, have a positive attitude, and are eager to join a dedicated team, we encourage you to consider this exciting opportunity. Bring your talents to a place where your contributions will be valued and recognized.
Salary Range: $42000.00 - $50000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Mon-Fri Schedule
Responsibilities
Client Interaction: Engage with clients to understand their insurance needs and provide exemplary service, ensuring satisfaction and retention
Query Resolution: Handle customer inquiries promptly and professionally, providing accurate information and resolving issues to the best of your ability
Policy Updates: Assist clients with policy changes, cancellations, and any other adjustments they might need
Claims Support: Guide clients through the process of filing claims, providing support and clarity at each step
Record Management: Maintain accurate client records and document interactions according to company policy
Team Collaboration: Work closely with the sales and management teams to ensure a seamless experience for clients
Licensing: Active Missouri Property & Casualty License is required or willingness to obtain
Experience: Previous experience in a customer service, an administrative role or insurance environment is essential
Communication Skills: Excellent verbal and written communication skills are necessary
Customer Service Orientation: Strong desire to provide exceptional service and exceed client expectations
Problem-Solving: Ability to think critically and provide effective solutions to customer queries
Team Collaboration: Must be a strong team player with a collaborative approach to work
Organizational Skills: Excellent organizational and time management abilities to manage multiple tasks effectively
Tech Proficiency: Familiarity with standard office software, including CRM systems, is beneficial
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.