Job Description
The Matthew Smith Agency located in Columbia, MO is looking for a Customer Service Representative to join the thriving agency! As a Customer Services Representative, you will serve as the face of our respected company, ensuring every client interaction is handled with enthusiasm, care, and professionalism. Our dedication to personalized service has helped us build a reputation as a trusted provider within the community.
Your role will be essential in nurturing client relationships and addressing policyholders' insurance needs. Collaborating closely with our sales team, you'll help deliver exceptional customer experiences and provide tailored insurance solutions. We take pride in fostering a supportive environment where employees can grow professionally while making meaningful contributions to our clients' peace of mind.
If you're passionate about customer interaction, have a positive attitude, and are eager to join a committed team, we invite you to explore this exciting opportunity with us. Bring your skills to a place where your contributions will be recognized and valued.
Salary Range: $48000.00 - $58000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
- Client Interaction: Engage with clients to understand their insurance needs and provide exemplary service, ensuring satisfaction and retention
- Query Resolution: Handle customer inquiries promptly and professionally, providing accurate information and resolving issues to the best of your ability
- Policy Updates: Assist clients with policy changes, cancellations, and any other adjustments they might need
- Claims Support: Guide clients through the process of filing claims, providing support and clarity at each step
- Record Management: Maintain accurate client records and document interactions according to company policy
- Team Collaboration: Work closely with the sales and management teams to ensure a seamless experience for clients
Requirements
- Licensing: Active Missouri Property & Casualty License or willingness to obtain (we will provide pre-licensing study materials)
- Experience: Previous experience in a customer service or insurance environment is essential
- Communication Skills: Excellent verbal and written communication skills are necessary
- Customer Service Orientation: Strong desire to provide exceptional service and exceed client expectations
- Problem-Solving: Ability to think critically and provide effective solutions to customer queries
- Team Collaboration: Must be a strong team player with a collaborative approach to work
- Organizational Skills: Excellent organizational and time management abilities to manage multiple tasks effectively
- Tech Proficiency: Familiarity with standard office software, including CRM systems, is beneficial
Numbers & Facts
| Location | Columbia, MO |
| Industry | Insurance |
| Salary | $48,000–$58,000 Per Year |
| Company Size | 5,000 to 9,999 employees |
| Website | http://www.farmers.com/ |
About Company
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Skills
- Claims Processingunmatched
- Communication Skillsunmatched
- Corporate Policiesunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Insuranceunmatched
- Licensingunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Record Keepingunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Team Playerunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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