Customer Service Representative

Customer Service Representative

Job Category: Corporate

Location: Columbia, MS 39429, USA

Description

Key Responsibilities:

• Answer inbound calls promptly and professionally.
• Provide accurate information on products, services, locations, and roadside assistance availability.
• Record customer requests and details accurately in the company's system.
• Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
• Maintain a courteous and professional demeanor in all customer interactions.
• Handle multiple inquiries simultaneously while maintaining attention to detail.
• Uphold company standards, policies, and procedures.

Skills / Education / Requirements:

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• High school diploma or GED required.
• Typing speed of at least 40 words per minute.
• Excellent verbal communication and customer service skills.
• Ability to multi-task and work in a high-paced environment.
• Basic computer skills; experience with call center or dispatch systems preferred.

Benefits (Full-Time Employees):

• Great Pay
• 401(k) with Company Match
• Health Insurance
• Dental, Vision, and Life Insurance
• Paid Time Off
• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 North America Commercial Tire Dealer since 2012
• #1 Truck Retreader in North America since 2007
• #1 Commercial Tire Dealer in the U.S. since 2008
• Work with an industry leader known for service excellence and employee care

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.