Customer Service Representative

About Fox Fruit 

At Fox Fruit, we believe that every business deserves a smart, adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for individuals who enjoy helping people, solving problems, and building positive customer relationships.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products, services, and company offerings.
• Recommend relevant products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Support customer engagement and promotional activities.
• Collaborate with team members to achieve service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching