Customer Service Representative

About the Job

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person at the front desk
• Manage incoming calls with professional phone etiquette, directing calls appropriately and taking detailed messages when necessary
• Utilize Microsoft Office suite, including Word and Excel spreadsheets, to document customer interactions, update records, and prepare reports
• Perform data entry tasks accurately using productivity software, ensuring all client information is current and correctly filed
• Assist with office management duties such as filing, organizing documents, and maintaining office supplies to support daily operations
• Provide administrative support by proofreading correspondence, managing calendars, and supporting client communication efforts
• Support team members with clerical tasks that enhance overall office efficiency and productivity