Cargo/Freight, Computer Systems, Customer Support/Service, Data Entry, Import/Export, Order Processing, Pricing, Reporting Skills, United States Customs
LOCATION
Columbus, OH
POSTED
1 day ago
Work Schedule Overview: Monday through Friday, Generally 8am-5pmPosition Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions.Essential Functions:* Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.* Enters all orders into computer for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.* Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.* Prepare customer reports and tracking/tracing as required such as CNI, Daily Activity, and Appointment Board.* Notifies Cargo Specialist Supervisor / management of all service failures.* Proposes and implements solutions to improve overall customer service* Creates and updates location profiles in computer system* Works as dispatcher as volume/vacation schedule dictates* Other projects as assigned by managementKnowledge and Skills Required:* Port and rail operations; US customs. Intermodal/Trucking experience* Data entry skills* Excellent communication and organizational skills, email, and general office duties* Must be innovative