Customer Service Representative

Role : Customer Service Rep

Hourly Pay :$19/hr
Location : Columbus , OH

Duration : 6 Months extension upto 24 months followed PERM

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on brokerage accounts. Calls will require a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries.

Successful applicants will be highly professional, career-driven, and committed to delivering World-Class Service.

Responsibilities

• Handle incoming client calls regarding brokerage account service inquiries.
• Provide support for Brokerage Cash Management products and services.
• Assist clients with Brokerage Online and Mobile app inquiries.
• Address general account and financial-related inquiries accurately and efficiently.
• Consistently meet key department performance and service metrics.
• Contribute effectively in a fast-paced, team-oriented environment.
• Multitask and adjust quickly to changing priorities in a busy financial service center.
• Maintain a professional, client-focused approach while delivering high-quality service.

Qualifications

• College degree
• Previous contact center experience
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to multitask and adapt quickly to change.
• High degree of accuracy and attention to detail.
• Professional and career-driven approach.
• Commitment to delivering World-Class Service.
  
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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.