Customer Service Representative

Pay: $19 - $20 per hour

Schedule: Monday - Friday 8:30am - 5:00pm

Benefits: Employer paid health, dental, vision and life insurance; 4% 401k matching after 12 months of employment; Sick and Vacation Pay.

Job Responsibilities:

• Greet all guests.
• Manually enter orders and information accurately and in a timely manner, up to 100 orders per day.
• Print and sort all orders from emails.
• Answer and route incoming calls, up to 50 calls per day with 50% being in Spanish.
• Answer and route incoming emails, up to 100 emails per day with 50% being in Spanish.
• Schedule freight pickups with carrier and create Bill of Lading (BOL) for freight orders.
• Schedule delivery and will call appointments with customers.
• Update tracking information in the system for all online orders.
• Track and trace shipment and inform customers with most updated shipment status.
• Create purchase orders for online 3rd party vendor orders.
• Make telephone calls to customers to notify them of promotions or share other sales-related communications.
• Provide sales quotes, process invoices and bill customers.
• Provide potential new accounts with information packages and guide them through the process of setting up an account.
• Process cash and credit card transactions, record payments and cash out at end of each workday.
• Provides professional, knowledgeable, courteous customer service and maintains friendly, helpful demeanor.
• Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
• Provide information such as pricing, availability, and alternative solutions to make a relevant offer and successfully convert inquiries into orders.
• Resolve customer complaints promptly and in a manner that will retain and promote customer loyalty.
• Process customer claims, process returns/exchanges and process 3rd party trucking company claims.
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
• Complies with all company and department policies and procedures.
• Performs other related duties as assigned or requested.

Qualifications:

• High School Diploma or GED; Associates Preferred
• 3+ years of experience in customer service in an office environment.
• 2+ years of experience in data entry.
• 2+ years of experience working a registrar with cash and credit transactions.
• Bilingual in Spanish is a plus.

Skills:

• Proficient in the use of a personal computer and Microsoft office (Word, Excel etc.)
• Ability to type 35 WPM.
• Ability to use 10-key by touch
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Experience with Microsoft Dynamics Business Central software is a plus.
• Excellent attention to detail.
• Excellent Interpersonal skills and customer service skills.

Physical Demands:

• Required to sit for long periods of time.
• Occasionally required to walk.
• Required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift light weights (less than 25 pounds).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment:

• Exposure to office temperature environment.
• Protective clothing or equipment is required including protective helmets company issued uniforms.
• The noise level in the work environment usually is low.

We are Paul’s Tarpaulins & Merchandise, Inc. (PTM, Inc.), a company with talented, motivated and friendly team members looking for someone with a amazing go-to attitude and an eagerness to reach their potential to welcome to our team. Established in 1979, PTM, Inc. is one of the largest tarp suppliers in the United States. We offer the largest stock available for ready to ship tarps and canopies. We also carry a vast array of tarp and canopy accessories. We pride ourselves on our friendly customer service and fast shipping.