Customer Service Representative

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Customer Service Representative

Clerical & Administrative Support Job ID: 34979

Schedule:

Full Time

Pay Range:

$18.00 - $24.00 / Hourly

Shift:

Variable Shifts

Hours:

6am-2:30pm, 7am-3:30pm, 9:30am-6:00pm, 10am-6:30pm

Service Response Center

133 Old Road to Nine Acre Corner

Concord, MA 01742

Directions

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About this role

Job Summary

Join our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support.

Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets.

This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care.

Key Responsibilities

• Respond promptly and professionally to patient inquiries and requests
• Assist patients with meal selections based on prescribed dietary requirements
• Support patients on a variety of specialized diets
• Provide exceptional customer service while maintaining patient satisfaction
• Accurately document and communicate patient information
• Maintain confidentiality in accordance with healthcare privacy standards
• Collaborate with dietary and healthcare teams to ensure quality patient service
• Utilize hospital systems, including Meditech, to support daily operations

Minimum Qualifications

Education

• High school diploma or equivalent preferred
• Associate's or bachelor's degree preferred

Experience

• Minimum of 1 year of office, clerical, customer service, or healthcare administrative experience desired
• Prior hospital, medical office, dietary services, or healthcare experience preferred
• Professional telephone and communication skills desired

Licensure and/or Certification

• None required

Required Skills & Qualifications

• Working knowledge of the Meditech system preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to read, write, and communicate effectively in English
• Strong computer and data entry skills
• Ability to maintain confidential information
• Ability to multitask in a fast-paced healthcare environment
• Passion for helping patients and supporting quality care

Why Join Us?

• Opportunity to make a meaningful impact on patient experience
• Collaborative and supportive healthcare team environment
• Valuable experience in healthcare customer service and nutrition support
• Growth opportunities within healthcare operations and patient services

Why Emerson

Emerson Health delivers world-class care to more than 300,000 patients throughout Concord and the surrounding region, and we bring that same commitment to our employees. Our teams work in a supportive, community-focused environment, backed by strong clinical partnerships and continued investment in innovation.

We offer competitive compensation and a comprehensive benefits package designed to support your health, your family, and your future, including:

• Medical and dental coverage
• Paid time off
• Retirement savings
• Tuition assistance
• Work-life resources
• Free parking on the hospital campus

Benefits are available to both full-time and eligible part-time employees.

Join a team that values compassion, collaboration, and caring for one another every day.

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Benefits designed around you

We are a community hospital that values people's well-being. Our supportive environment, combined with a generous compensation and benefits package, allows you to balance your work and personal life, take care of your family and plan for your future.

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