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Customer Service Representative - Concrete Orders

SummersTaylor

Johnson City, TN

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JOB DETAILS
SKILLS
Administrative Skills, Change Management, Communication Skills, Computer Workstations, Concrete, Construction, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Driver's License, EEO Regulations, English Language, High School Diploma, Inside Sales, Legal, Multilingual, Multitasking, Order Delivery, Order Management, Order Processing, Organizational Skills, Policy Implementation, Resolve Customer Issues, Retail, Spanish Language, State Laws and Regulations, Team Player, Time Management
LOCATION
Johnson City, TN
POSTED
Today
Application Instructions

Thank you for your interest in Summers-Taylor. Please complete the requirements to successfully submit your application.

Position Description

Job Summary

Summers-Taylor is seeking a Customer Service Representative (CSR) to join our Concrete Division, focused on order management and customer support. This role is ideal for individuals who thrive in fast-paced environments involving order entry, coordination, and customer interaction.

As the primary point of contact for our customers, you'll be responsible for taking and managing orders, coordinating delivery details, and providing outstanding service from start to finish. While the role supports concrete operations, no prior concrete experience is required-our team will train you on the industry.

We're looking for professionals who can multitask, stay organized under pressure, and deliver excellent customer experiences in a high-energy environment.

Key Responsibilities

    • Take, enter, and manage customer orders in real time
    • Provide exceptional customer service with every interaction
    • Accurately enter, update, and track orders in scheduling and dispatch systems
    • Communicate order details clearly with customers and internal teams
    • Manage changes, updates, and urgent requests as they arise
    • Work closely with dispatch and plant teams to ensure timely service
    • Resolve customer questions, concerns, and issues quickly and professionally
    • Maintain accuracy and efficiency in a fast-paced, multitasking environment
    • Assist with customer account questions and payments when needed
What Makes This Role a Great Fit

This position is well-suited for candidates with experience in:
    • Order entry, administrative support, or inside sales environments
    • Customer-facing roles requiring strong organization and responsiveness
    • Retail, hospitality, or service roles involving frequent customer interaction
    • Any role requiring management of multiple tasks, requests, or priorities simultaneously
Position Requirements

What We're Looking For
    • Strong customer service and communication skills
    • Ability to manage a high workload efficiently
    • Strong multi-tasking and organizational skills
    • High attention to detail in order entry and data accuracy
    • Positive attitude and team-oriented mindset
    • Willingness to learn
Qualifications
    • High school diploma required; college degree preferred (not required)
    • Previous customer service or order management experience preferred
    • Dispatch or construction experience is a plus, but not required
    • Bilingual (Spanish/English) is a plus
    • Valid driver's license required
    • Must pass drug screen, physical, and background check
Work Environment Expectations
    • Fast-paced work environment with shifting priorities
    • Frequent multitasking and coordination across teams
    • Extended periods sitting or standing at a computer workstation
    • Overtime and weekend work as needed


Equal Opportunity Employer

It is the policy of Summers-Taylor, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, Summers-Taylor, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.

The Affirmative Action Officer has been assigned to direct the establishment and monitor the implementation of personnel procedures to guide our affirmative action program throughout Summers-Taylor, Inc. A notice explaining the company's policy will remain posted.

Address/Office Location: 600 Sevier Street, Johnson City, TN 37604

Telephone: 423-543-3181

About the Company

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SummersTaylor

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