The Customer Service Representative (CSR) supports daily clinic operations by handling receptionist duties and minor clinical tasks. They serve as the primary contact for one provider’s patients, managing front desk responsibilities including patient check-in/out, scheduling appointments, and maintaining the provider’s calendar. The CSR answers patient calls, addresses inquiries, communicates lab results as directed, and assists with prior authorizations. They process provider faxes and ensure accurate documentation in patient records. Additionally, the CSR may support other staff members as needed.
Qualifications include strong customer service and communication skills, the ability to multitask in a fast-paced environment, attention to detail, and familiarity with medical office procedures, scheduling systems, and EMRs is a plus.