Customer Service Representative

MAU WORKFORCE SOLUTIONS

Conyers, GA

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Billing, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Forecasting, Great Plains Product Family, Health Plan, Healthcare, High School Diploma, Identify Issues, Inventory Management, Manufacturing, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Organizational Skills, Polymers, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Production Schedule, Purchase Orders, Resolve Customer Issues, Sales, Sales Management, Sales Prospecting, Telehealth, Telephone Skills, Time Management, Track Customer Issues, Writing Skills

LOCATION

Conyers, GA

POSTED

3 days ago

Start your new career as a Customer Service Representative with MAU at our client in Conyers, GA. As a Customer Service Representative, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company productsand programs as well as communicating and working effectively with team members within the customer service department.Join the team that has been providing Expanded Polystyrene, polyethylene, polyurethane and copolymer plastic foams to customers located from the Midwest to the Atlantic Coast since 1966.What We Offer* $18.00 per hour* 1st shift, Monday - Friday, 8:00 AM - 5:00 PM* No rotating shifts or weekends* Overtime may be available* Health benefits, including telehealth medical services* Opportunity for advancement* Referral bonusesWhat We're Looking For* High school diploma or GED preferred* 1+ year(s) of experience* Proficient computer skills including Windows, Microsoft Office Suite, and Outlook* 3+ years of experience in an industrial customer service role working with sales, engineering and manufacturing teams is required* System proficiency using Great Plains ERP or similar application is required* Must possess a professional demeanor and telephone etiquette* Excellent verbal and written communication skills* Must be organized and detail oriented with the ability to multi-task* Possess proven analytical/problem solving solutions for the customer and the company* Must possess excellent customer service and data entry skills* General knowledge of sales and manufacturing office functions* Ability to identify issues, make decisions, and resolve problemsWhat You'll Do as a Customer Service Representative* Handle any customer questions or concerns regarding project status or other related issues* Maintain customer files both physical and electronically* Answer phones promptly / courteously and receive, process authorized orders /changes/returns directly from the customer according to established company policies and procedures* Provide standard information regarding service options, charges, billing, and contract parameters* Work closely with production staff and external vendors to communicate customer information concerning guidelines and production schedules* Work with Sales team to process new part number and quote requests, complete forecasts and identify prospects, submitting quote letters to customers and communicating customer issues* Receive and respond professionally and courteously to all customer inquiries regarding service level changes, order status, customer disputes, billing questions, cancellations, product knowledge requests, and prospect requests* Enter and prepare all paperwork for shipping department and Site / Plant manager and generate daily invoices for customers* Coordinate with production to ensure scheduling is maximized and all deliveries are on-time* Manage / maintain assigned customer inventories including reviewing stocks & placing orders and shipments* Work directly with Account Managers and Tech Centers regarding updated pricing, order information and other issues* Maintain customer profiles, assigned files & computer records including pricing information, phone lists, purchase order requisitions/receipts, quote log for Technical Centers* Ensure customer concerns are understood and clearly explain resolution to the customer* Work closely and effectively with the credit department to resolve disputed credit items and investigate short-paid invoices* Work in conjunction with other departments to resolve customer issues* Maintain a positive work atmosphere with a culture of respect for others* Perform other tasks as assigned

About the Company

MAU WORKFORCE SOLUTIONS

MAU Workforce Solutions staffs excellent, effective people for their partners, allowing them to focus on their core competencies. Headquartered in Augusta, GA since 1973, MAU is a family-owned, minority company making lives better for applicants, clients, and employees through innovative workforce solutions. Today, with Branch and vendor on premise locations across the South and recruiting partners worldwide, MAU has global capabilities to help with all staffing, recruiting, and outsourcing needs.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1973

WEBSITE

http://www.mau.com

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