Paladin Consulting is currently hiring a Customer Service Representative to join our team working onsite at our client's office located in Coppell, TX.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Customer Service Representative
Work Location: Coppell, TX
Duration: Long-term contract with option to hire Hours: Monday-Friday 9am-5pm
Education/Experience Required: High school or equivalent; Associates Degree preferred
Job Description & Responsibilities :
Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
Point of contact to receive, review, and electronically log customer jobs
Operate office equipment (printer, copier, fax)
Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
Perform quality inspection of customer order information
Estimate, schedule and track incoming vended production jobs
Inspect files for problem areas, including fonts, image resolution
Modify document layouts and impositions to achieve desired finished results
Apply color management, color correction, trapping and image editing where applicable
File/document conversion (utilizing standard software)
Maintain reporting logs and information for billing
Perform minimal training to customer end-users on web based ordering systems when requested
Establishes key relationships with customers and Client approved vendors
Skills & Qualifications :
Minimum: High School Diploma or equivalent
Required: Post high school technology training or experience
Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems
Experience in a Customer Service environment in Print Industry (minimum 2 years)
3-5+ years of relevant experience
Ability to demonstrate computer skills – Functional knowledge of PC (keyboard functions, mouse, etc)
Ability to demonstrate Advanced use of:MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
Business maturity and professionalism
Excellent Customer service skills
Build excellent client relationships
Strong organization skills
Strong communications & follow up skills
Engage Client preferred vendors for outsourced projects
Multi-tasking
Works well in team environment
Requires minimum supervision
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin is an EEOC employer.
Numbers & Facts
Location
Coppell, TX
Skills
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Consultingunmatched
Contract Requirementsunmatched
Copying Machinesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Data Entryunmatched
Fax Machinesunmatched
Follow Throughunmatched
Fontsunmatched
Graphic Designunmatched
High School Diplomaunmatched
Internet Technologyunmatched
Intranetunmatched
Keyboardsunmatched
Microsoft Excelunmatched
Microsoft Internet Explorer Browserunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Equipmentunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Outsourcingunmatched
Printersunmatched
Problem Solving Skillsunmatched
Production Controlunmatched
Quality Controlunmatched
Web Browsersunmatched
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