We are immediately seeking Customer Service Representatives to join our team. In this role, you will communicate with customers to identify their needs, dispatch our van fleet, process requests, calmly handle complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy ,a team player, and is able to remain calm under pressure. We have full and part time positions open for 11pm until 5am, 6am or 7am and 2pm until midnight. Paid training and a pay and position review after 90 days. PLEASE call (412) 262-9130 to set up and in-person interview at our office at 8608 University Blvd., Moon Twp., PA 15108. No position details will be discussed over the phone but all your questions will be answered at your intterview. Also you can find out about a special Sign-On Bonus at the interview. This is NOT a remote position.
Responsibilities
Receive a high volume of inbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customer
Dispatch our fleet of vans from our office to Pittsburgh International Airport, to scheduled hotel pick ups, and customers prompt pick up upon return.
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Numbers & Facts
Location
Coraopolis, PA
Skills
Best Practicesunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Needs Assessmentunmatched
Order Picking/Packingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Resolve Customer Issuesunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Time Managementunmatched
Vehicle Fleetsunmatched
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