Customer Service Representative

Customer Service Representative

Location: Queens, NY

Pay: Starting $21.00-$24/hr. (depending on relevant experience)

Hours: 8 AM – 5 PM

Days: Monday – Friday

Why Choose Us

Royal Waste Services, a Waste Connections company, is an integrated services organization providing solid waste collection, transfer, disposal, and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture—one where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger, better impact on their communities and careers every day.

Our priority is to hire professional Customer Service Representatives who care deeply about the safety of our drivers and the quality of service we provide to the community. As a Customer Service Representative with us, your core responsibilities include:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service
• Accepting payments from customers, researching customer billing inquiries, and updating customer account information
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues

Qualifications & Skills

• 2 years of high-volume Customer Service experience
• Experience with Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills

Benefits

• Competitive Compensation
• 401(K) with company match; let us help you save for your future
• Healthcare; Medical, Dental, Vision
• Insurance: Life, Short Term/Long Term Disability

Why You Need To Join Us

CULTURE: It's a great place to work! We operate in an environment where empowered, self-directed All Stars know the importance of their work.

INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.